Store Policy

Store Policy

Welcome to our store! Please review the following policies carefully before placing your order. By purchasing from us, you agree to the terms outlined below.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or cancellations once an order is placed. Please make sure you review your cart, product selection, and shipping information carefully before checkout.

Exchanges

We only offer exchanges if you receive the wrong item due to our error. To be eligible for an exchange, you must contact us within 48 hours of receiving your order. The product must be unused, unaltered, and in its original packaging.
To request an exchange, please email us at customerservice@theroyaleboutique.com with your order number and a photo of the incorrect item.

Processing Time

Orders are typically processed within 3-5 days (not including weekends or holidays). Custom wigs or made-to-order products may have a longer processing time, which will be clearly stated in the product description.

Shipping Policy

Once your order has shipped, you will receive a confirmation email with tracking information. We are not responsible for delays caused by the shipping carrier or for packages marked as “Delivered” but not received.
If your package is lost or stolen, please contact the shipping carrier to file a claim.

Product Disclaimer

We take pride in the quality of our products. Due to the nature of raw or virgin hair, there may be slight variations in color, curl/wave pattern, or texture from bundle to bundle. This is completely normal and expected.

Measurement Disclaimer

For custom services like wigs, we rely on the measurements you provide. Please follow our measurement guide carefully. We are not responsible for inaccurate sizing due to incorrect measurements submitted by the customer.

Fraud Prevention

All orders are subject to verification. If flagged as suspicious or if the billing and shipping addresses do not match, we may request additional identification or cancel the order to protect against fraud.